Lift your mood with our freshly scented Ginger and Lime candles. Zesty top notes of Grapefruit and Mandarin cut through Fresh Ginger, Jasmine and sweet, earthy Patchouli to transport you to a warm spring day. The perfect mood boosting scent to refresh the soul.
Thank you for visiting and shopping at Bias Harrogate. Following are the terms and conditions that constitute our Shipping Policy.
Domestic & International Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Local Pickup |
Ready when you are |
Free |
|
Local Delivery (HG1, HG2) |
2 business days, max |
Free |
|
Domestic (Standard Package) |
3-5 Days |
£3.50 |
|
Domestic (Small Parcel) |
3-5 Days |
£5.00 |
|
Europe (Standard Package) |
7-10 Days |
£4.00 |
|
Europe (Small Parcel) |
7-10 Days |
£8.00 |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Bias Harrogate ships to addresses within the United Kingdom, Channel Islands, Scottish Highlands & Europe.
Shipment confirmation & Order tracking
If orders are couriered by Royal Mail, we do not offer tracking numbers, preferring first class.
Customs, Duties and Taxes
Bias Harrogate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Bias Harrogate is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship outside the United Kingdom to Europe.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
RETURN POLICY
Last updated October 21, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sallyatbias@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Bias Harrogate
Attn: Returns
RMA #
17 Cold Bath Road
Harrogate,
North Yorkshire
HG2 0NL
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Please email Sally with the reason you are returning your Bias purchase.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07798 927638
sallyatbias@gmail.com