Thank you for visiting and shopping at Bias Harrogate. Following are the terms and conditions that constitute our Shipping Policy.

Domestic & International Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Bias Harrogate ships to addresses within the United Kingdom, Channel Islands, Scottish Highlands & Europe. 

Shipment confirmation & Order tracking

If orders are couriered by Royal Mail, we do not offer tracking numbers, preferring first class.

Customs, Duties and Taxes

Bias Harrogate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Bias Harrogate is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside the United Kingdom to Europe.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

RETURN POLICY

Last updated October 21, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sallyatbias@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Bias Harrogate

Attn: Returns

RMA #

17 Cold Bath Road  

Harrogate, 

North Yorkshire

HG2 0NL  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

•        Sale items are FINAL SALE and cannot be returned.        
•        Please email Sally with the reason you are returning your Bias purchase.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07798 927638 

sallyatbias@gmail.com