RETURN POLICY

 

Last updated October 21, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sallyatbias@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Bias Harrogate

Attn: Returns

RMA #

17 Cold Bath Road  

Harrogate, 

North Yorkshire

HG2 0NL  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

  

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Please email Sally with the reason you are returning your Bias purchase.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

07798 927638 

sallyatbias@gmail.com